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Hach Service
Your Hach Instruments Serviced by the People Who Know Them Best
With more than 500 factory-trained technical support, bench, and field service experts, we help you keep your instruments protected and working at top performance. From setup to repairs using genuine parts and ongoing maintenance to instrument calibration, our support maximizes your resources and safeguards your instrument's accuracy. Confidence delivered, that's Hach Service.
Our different levels of protection help you keep your instruments running. We know that better uptime leads to better confidence in your results and less drain on your resources.
Add Hach Service to Your Team
Having a service plan on your Hach instruments is like adding another member to your team. We are here to help you maintain operational stability, reduce compliance risk, maximize instrument uptime and ensure data integrity. With regular maintenance visits and validating documentation, you're safeguarding your instrument's accuracy and meeting compliance requirements.
Hach develops and produces quality instrumentation, so why would you need a service plan? The benefits go beyond just fixing issues. With a Hach service plan, you'll enjoy faster response times, extended instrument life, improved reliability, and peace of mind knowing your water analytics are always in top condition.
Need Help Selecting the Right Service Plan For You?
Find Your Service Plan
Answer a few short questions to get your recommended Service Plan.
Why Hach Service?
Choosing Hach Service means entrusting your instruments to factory-trained professionals. With our global organization dedicated to safeguarding your investment, you can have peace of mind knowing your equipment is in expert hands.
PARTNERSHIP YOU CAN TRUST
Relying on Hach Service experts to problem-solve and find solutions quickly means your instruments are at their peak performance when you need them.
GLOBAL PRESENCE
Hach Service operates worldwide with the team of more than 500 factory-trained engineers, ensuring that you can get support you need, wherever you are.
OVER 90 YEARS OF EXPERTISE
Unparalleled experience and knowledge giving you confidence and trust in our service performance with almost a century of servicing instruments for our customers.
INNOVATIVE SERVICE SOLUTIONS
Hach Service provides you with the latest innovations in instruments’ care, making it easy for you to maintain their peak performance at any time.
LONGEVITY OF YOUR INSTRUMENTS
Maintaining your equipment with Hach service, you ensure the prolonged life of your instruments, maximize uptime and confidence in your results.
SUSTAINABILITY
Partnering with Hach Service can help you achieve your sustainability and compliance goals, create less waste and promote greener operations.
Additional Hach Services Available
On Demand Preventative Maintenance and Repairs
If you don’t have a service plan with Hach yet, and still want to ensure the optimal performance of your instruments, a service on demand may be what you need. Hach offers fixed price, on demand services conducted by our factory-trained Hach Service Technicians that will help you keep your instruments running for longer.
On demand standard priced services from Hach:
- Repairs
- Preventive maintenance
Depending on your needs and preferred location you will receive the preventive maintenance or the repair on-site, or in our service center to maintain optimal equipment performance and longevity.
This Standard Price service includes all parts and labor needed for the repair or maintenance visit.
Please contact Hach for the availability of these services for your product and your best price
Commissioning
Hach commissioning services assure that your new system is calibrated, and that you are trained to keep the system running smoothly between service visits. With the Hach Commissioning Service you receive total functionality and optimal instrument performance from the very beginning by:
- Setting up and selecting parameters based on your needs
- Set-up and checking of in- and output signals
On top of commissioning, instruction, and training for your operating personnel, this service offers a delayed start of the standard factory warranty period: it starts on the commissioning date instead of delivery date of your instrument*.
The consumables and wear parts used will be invoiced separately, and the commissioning and instruction does not include mounting, plumbing and electrical supply.
Please contact Hach for the availability of this service for your product and your best price
*If commissioning is done during the first 6 months after delivery of the instrument
Qualification of Measurement Systems (IQ/OQ)
Some markets and applications may require specific services, and we are here to support you.
- Our factory-trained Hach Service experts can ensure the Installation and Operational Qualification of your instrument. With IQ/OQ you receive the documented proof, that your instrument works as designed and in the right environment proving correct results. Depending on the instrument type, additional items may need to be ordered to perform an IQ/OQ.
- The Calibration Service from Hach gives you the proof that your instrument works to the right specifications. A factory calibration, performed by factory-trained Hach technicians need to be performed in regular intervals according to the instrument recommendation.
Please contact Hach for the availability of these services for your product and your best price.
Hach ® Training
Our training courses are designed to help water quality professionals expand their expertise and knowledge in water quality analysis.
The courses can vary from individual to classroom trainings, on-site or digital e-learnings for your convenience.
We offer learning courses:
- Relevant for plant operators, field technicians, lab personnel and managers
- Access training online 24/7
- Optimized for mobile or desktop
Please reach out to our training experts to discuss your specific requirements.
