Care Advantage

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Care Advantage - The Complete Service Solution For All Your Instruments

The all-inclusive Hach® package of preventative and scheduled regular maintenance, remote monitoring, training, servicing, and repairs of all your Hach instruments, from all your sites, in one contract.

A single plan, that will not only ensure the longevity and optimum functioning of your equipment, but will also take away the hassle, cost, and risk of having to find your own resources to do so.




The complete service package of Care Advantage is ideal for customers who:

  • Want to have timely routine checks and preventative steps taken to keep critical instruments at their optimum performance.
  • Want to invest time to other critical tasks.
  • Need reliable and accurate measurements of parameters.
  • Need support with first -line maintenance, second-line maintenance, chemical replacement, cleaning and more.

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Total care package for your peace of mind

We offer you a package that takes away the hassle of keeping on top of instruments maintenance and gives you peace of mind in return, knowing you get a reliable service partner.

With Care Advantage from Hach, you and your team gain:


 

All of Your Hach Instruments in Safe Hands

Care Advantages offers a different approach to looking after your instruments: all instruments under one service plan, including advanced and scheduled routine maintenance tasks.

Taking over users’ maintenance tasks

Scheduled routine maintenance implies we do what users would normally be responsible for at a regular cadence.

These tasks vary depending on instruments, but our expert team will provide you with the information of what’s included based on your equipment. They can include:

  • Cleaning
  • Routine inspection
  • Calibration
  • Reagent replacement

Dealing with behind-the-scenes complexity

Care Advantage also includes more complicated and specialized tasks that require special tools and skills that we are uniquely qualified to provide. Our Advanced Maintenance Services, including in-depth systems diagnostics, detect and prevent potential issues that can degrade performance or reduce the life of the instrument.

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All Parts Included

Under a Care Advantage contract, all your wear and spare parts costs are included. During routine and advanced maintenance, we will inspect and replace parts as necessary. We will also assess probability of parts failure to prevent breakdowns.

Continuity of operations

Depending on the equipment you have on site, Care Advantage offers free loaner instruments, should they need to be sent off to our center for repair.

The loaner instrument gets shipped to you, with a return label. Shipping costs are included in your plan. We take care of this process, so you don’t have to worry about anything and continue with your operations.

Training for your staff

As part of the Care Advantage program, your internal teams will benefit from training provided by Hach specialists. We want your staff to be up to date with Hach equipment handling and day-to-day operations. Whether they are first time users or need refresher training, Care Advantage has it covered. No hidden costs – all included in your plan Care Advantage, the complete service solution for all your Hach instrument.

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